CHRO 50 Leaders Announced: Elevate HR For Saudi Arabia’s Workplace of Tomorrow

RIYADH, Feb 12, 2024 – (ACN Newswire) – The esteemed HR50 Awards, which honour Saudi Arabia’s finest HR executives, is scheduled to take place at Radisson Blu Hotel, King Abdul Aziz road in Riyadh on February 15. The event, with the theme “ELEVATE HR: PIONEERING LEADERSHIP FOR SAUDI ARABIA’SWORKPLACE OF TOMORROW,” aims to acknowledge and celebrate visionaries who are influencing HR in the Kingdom.

These nominees advocate for an esteemed collection of executives who have shown an unwavering dedication to improving the HR environment. These people are advancing innovation and quality in their fields through talent acquisition, employee engagement, workplace culture, and strategic workforce planning.

The purpose of the HR50 Awards is to honour those who have not only welcomed change but also actively led the way in developing freshperspectives on human resources that suit the changing demands of both the business world and the labour force.

We are thrilled to announce the 50 Winners for the CHRO 50 Awards:

  1. Hisham Ayub – CIPD-SHRM, Group Chief People & Culture Officer,Al Daajan Holding.
  2. Nabil Batawi, CHRO, Al Khorayef Group of Companies.
  3. Shadi Naggash, CHRO, Al Khozama Investment Company.
  4. Abdulmoeen Saleh Nasser, Director of Human Resources and Administrative, Al Tazaj.
  5. Mohammed Alabdulkareem, Head of HR & Administrative Affairs, AlAbdulkarim Trading Co.
  6. Dina Ragaban, HR Director, Almosafer.
  7. Saeed Aljehani, Talent & OD Director, Alyusr Financing & Leasing.
  8. Mofarreh Al Janfawe, Head of Human Resources & Support Services, NRC Committee Secretary Amana Cooperative Insurance.
  9. Ibrahim Elsharkawy, Head of Learning and Organization Development, Arabian Oud.
  10. Ahmed Alhomoud, Group Chief Human Resource Officer, Cenomi Group.
  11. Moataz Al-Hamede, Head of Human Resources, Cigna Healthcare.
  12. Moutaz Talal AlKalash, CHRO, Citi group Saudi Arabia.
  13. Abdulaziz AlKadi, CHRO Chief Human Resources Officer, Dur Hospitality.
  14. Sultan Alayyash, Human Resources Manager, Half Million.
  15. Baraa Godus, HR Director, KSA & GCC, Hikma Pharmaceuticals.
  16. Abdulrahman Alsheail, Director-General of Human Resources, Institute of Public Administration – IPA – Saudi Arabia.
  17. Mansour Al-Talhan, Human Resources Director, InterHealth Hospital.
  18. Rania AlGhamdi, Director of Talent Learning and Potential, Johns Hopkins Aramco Healthcare.
  19. Ali AlAsmari, Director of HR planning Administration, King Saud Medical City.
  20. Mohammed Al Hijan, CHRO, King Saud University.
  21. Maan Fatani, Group CHRO, Middle East Paper Company (MEPCO).
  22. Abdullah Alateeq, Director of HR systems (Director Of Business Support Department (ERP-HR) ), Ministry of Health Saudi Arabia.
  23. Hanin Zaghlam, Human resources operation Director, NADEC Food.
  24. Akif Tashkandi, People & Organization Head, Novartis.
  25. Kanari Kurayim, Group Chief Human Capital Officer, Petromin Corporation.
  26. Sultan Al Hassni, Head of People and Culture, PIF Project’s.
  27. Khalid Alqahtani, Human Capital Director, PIF- Projects Division.
  28. Maya Ibrahim Barri, Human Resources Director, Red Sea Global.
  29. Laila Aljizani, Professional Development Director, Riyadh first Health Cluster.
  30. Shatha Almozainy, Vice President for Organizational Development, Riyadh first Health Cluster.
  31. Mohammed Alkhamis, Human Capital VP, Royal Commission for AlUla.
  32. Mohammed Elyas, Director Human Capital Excellence, RUA Al Madinah Holding.
  33. Abdullah Almaitq, Chief People & Culture Officer, SAJAYA.
  34. Lama Sultan, Head of Human Resources, Saudi Air Connectivity Program.
  35. Dianah Alabduljabbar, Head of Career Development, Saudi Aramco.
  36. Rami Busbait, Head of HR, Saudi Aramco.
  37. Zainab Maghrabi, Talent And Development Director, Saudi Geological Survey.
  38. Waleed Alsayed, Vice President of People, Saudi Tourism Authority.
  39. Al-Johara AlNasser, Talent Development Director, Savvy Games

About Exito

Exito, which means success in Spanish, embodies our commitment to the success of our customers. Each year, we host over 240 virtual and in-person conferences globally, bringing together audiences with world-class thought leaders and C-level executives across industries. Our meticulously crafted agendas, based on extensive research and valuable industry insights, facilitate business, knowledge transfer, deal flow, and impactful messaging for brands.

Contact:
Kasturi Nayak,Sr. Executive
Marketing Team
kasturi.nayak@exito-e.com
Exito Media Concepts



Copyright 2024 ACN Newswire. All rights reserved. http://www.acnnewswire.com

Rockbird media Unveils First-Ever Customer Experience Summit Asia, Trailblazing the Future of Philippine CX

Manila, Philippines, Feb 5, 2024 – (ACN Newswire) – Rockbird media invites businesses to elevate their customer experience strategies as they unveil their first-ever “Customer Experience Summit Asia.” Themed “Trailblazing the Future of Philippine Customer Experience,” the summit is scheduled for March 21, 2024, at Shangri-La The Fort, BGC.

As the Philippines’ CX market experiences rapid growth, businesses need to enhance their CX strategies tonavigate the evolving landscape. Given that 52% of customers are willing to switch to a competitor after one bad experience, staying ahead is imperative. The Philippines is being recognized as the “new emerging-market middle class” and constitutes a significant portion of Asia’s expanding consumer base.

Embark on a journey of transformation alongside renowned industry leaders who will elevate your customer experience strategies. Gain invaluable knowledge from renowned speakers in engaging keynote presentations, interactive panel discussions, one-on-one meetings, breakout sessions, and explore booths from solution providers.

The summit provides ample opportunities to connect, share knowledge, and build meaningful relationships with over 100+ C-level executives, VPs, and directors from diverse industries.

Save the date and secure your spot now! For more information, including registration details, the in-depth agenda, speaker updates, pricing, and more, please visit https://cesa.rockbirdmedia.com/ 

About rockbird media

Rockbird media is an international business media company that produces B2B events and offers business solutions.

Whether it is through online media and content, must-have business intelligence and analytics, effective networking, and partnering solutions, we help businesses and professionals learn more about the latesttrends, and know more about their customers, peers, and competition, to make that decision that allows them to grow.

For more information, contact lyra@rockbirdmedia.com



Copyright 2024 ACN Newswire. All rights reserved. http://www.acnnewswire.com

CleverTap named one of India’s Great Places To Work for the second time

MOUNTAIN VIEW, Calif. and MUMBAI, India, Jan 31, 2024 – (ACN Newswire) – CleverTap, the all-in-one engagement platform has been Great Place To Work® Certified™ in India (from January 2024 to January 2025). This is the second time CleverTap has been recognized by the prestigious organization. This recognition underscores CleverTap’s commitment to fostering a positive and inclusive workplace culture.

The Certification is the result of an extensive analysis of the responses to the Great Place To Work Trust Index™ Survey taken by all India-based employees. An organization receives the Certification only after at least 70 percent of its workforce rate it as a ‘great workplace’.

Great Place To Work is the global authority on workplace culture. Since 1992, they have surveyed more than 100 million employees worldwide and used those deep insights to define what marks a great workplace: Trust. Their employee survey platform empowers leaders with the feedback, real-time reporting, and insights they need to make strategic people decisions. 

“We are delighted to receive the Great Place To Work Certification™ once again. It is a testament to the exceptional environment we foster here at CleverTap. Thanks to the collective effort of each of our team members, we’ve built a workplace that thrives on collaboration, innovation, and inclusivity,” said Sidharth Malik, Chief Executive Officer, CleverTap. “We prioritize open communication and continuous learning to ensure our team members are empowered to reach their full potential. This certification only reinforces our commitment to creating an environment where employees can thrive both personally and professionally.”

About CleverTap

CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement.

The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.

CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.

Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ, and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, and Jakarta.

For more information, visit clevertap.com or follow us on:
LinkedIn: https://www.linkedin.com/company/clevertap/ 
X: https://twitter.com/CleverTap 

About Great Place To Work

Backed by 30 years of data, Great Place To Work is the global authority on workplace culture. Through its proprietary For All Model and Trust Index Survey, it gives organizations the recognition and tools to create a consistently positive employee experience. Its mission is to help every place become a great place to work for all, driving business growth, improving lives, and empowering communities. Through globally recognized and coveted Great Place To Work Certification and highly competitive Best Workplaces Lists, Great Place To Work enables employers to attract and retain talent, benchmark company culture, and increase revenue. Its platform enables leaders to truly capture, analyze and understand the experience of every employee, and compare outcomes with data collected from more than 100 million employees in 150 countries worldwide. 

Forward-Looking Statements

Some of the statements in this press release may represent CleverTap’s belief in connection with future events and may be forward-looking statements, or statements of future expectations based on currently available information. CleverTap cautions that such statements are naturally subject to risks and uncertainties that could result in the actual outcome being absolutely different from the results anticipated by the statements mentioned in the press release.

Factors such as the development of general economic conditions affecting our business, future market conditions, our ability to maintain cost advantages, uncertainty with respect to earnings, corporate actions, client concentration, reduced demand, liability or damages in our service contracts, unusual catastrophic loss events, war, political instability, changes in government policies or laws, legal restrictions impacting our business, impact of pandemic, epidemic, any natural calamity and other factors that are naturally beyond our control, changes in the capital markets and other circumstances may cause the actual events or results to be materially different, from those anticipated by such statements. CleverTap does not make any representation or warranty, express or implied, as to the accuracy, completeness or updated or revised status of such statements. Therefore, in no case whatsoever will CleverTap and its affiliate companies be liable to anyone for any decision made or action taken in conjunction.

For more information:
SONY SHETTY
Director, Public Relations, CleverTap
+91 9820900036
sony@clevertap.com 

IPSHITA BALU
Consultant, Archetype
+91 95901 11798
ipshita.balu@archetype.co



Copyright 2024 ACN Newswire. All rights reserved. http://www.acnnewswire.com

3rd Edition of HR World Summit Set to Redefine the Future of Talent Management in Saudi Arabia

RIYADH, Jan 25, 2024 – (ACN Newswire) – The field of human resource management (HRM) is undergoing a significant transformation in the fast-paced Saudi Arabian economy, where innovation and technology are the driving forces of business. Businesses in Saudi Arabia are using artificial intelligence (AI) and human resource management (HRM) to redefine leadership, employee development, and talent acquisition. This change is consistent with Saudi Arabia’s Vision 2030, which has high goals.

Vision 2030 is a game-changing plan for Saudi Arabia’s future that places a strong emphasis on building human capital and a knowledge-based economy. AI is essential in this endeavour because it provides real-time information and data-driven insights to visionary leaders. Saudi Arabian companies can achieve Vision 2030 goals by streamlining vital operations and increasing efficiency with the integration of AI in HRM.

By complementing AI with human input, leaders can develop a workforce that upholds Saudi Arabian society’s key values while embracing modern technology for advancement. Saudi Arabian companies must stay steadfast in their adherence to Vision 2030’s tenets as they enter the AI-powered HRM era. HR directors are essential in promoting a culture of learning and adaptability and making sure teams have the tools necessary to use AI efficiently.

Saudi Arabian leaders are enabling their organisations to achieve exceptional success by embracing AI’s potential in HRM and adhering to Vision 2030’s ambitions. This is propelling the country’s progress towards a wealthy and sustainable future.

ABOUT HR WORLD SUMMIT – SAUDI ARABIA

Join us at the HR World Summit—an exclusive, invitation-only event for HR leaders in Saudi Arabia. This in-person strategic gathering offers a unique platform for learning and networking, addressing industry challenges and identifying best practices.

Recognizing the importance of tackling current HR issues and preparing for the future, the summit, attended by 150+ HR professionals, including CHROs, Directors, and Heads of various domains, provides transformative insights and essential tools to align HR initiatives with national visions and organizational goals.

The event will cover topics such as:

  • The Vital Role-played by Human Resources in Saudi Arabia’s Vision 2030.
  • Future of Work Unveiled – Navigating Tomorrow’s Workplace Through Leadership Transformation and Rule-Breaking Innovation.
  • Unleashing Unity – Fostering Diversity and Inclusion in Saudi Arabia’s Workforce.
  • Unleashing HR Brilliance – Embracing Digital Transformation and Mastering Technology Integration.
  • Thriving Minds, Flourishing Lives – Nurturing Employee Well-being and Mental Resilience.

For more information on CHRO World Summit: https://exito-e.com/hrworldsummit/

About Exito

Exito, which means success in Spanish, embodies our commitment to the success of our customers. Each year, we host over 240 virtual and in-person conferences globally, bringing together audiences with world-class thought leaders and C-level executives across industries. Our meticulously crafted agendas, based on extensive research and valuable industry insights, facilitate business, knowledge transfer, deal flow, and impactful messaging for brands.

For Media Enquiries, contact:
Kasturi Nayak (Sr. Marketing Executive)
Kasturi.nayak@exito-e.com
Enquiry@exito-e.com
Exito Media Concepts



Copyright 2024 ACN Newswire. All rights reserved. http://www.acnnewswire.com

Philippines job market records a 10% surge in annual hiring: foundit Insights Tracker

Manila, Philippines, Jan 22, 2024 – (ACN Newswire) – foundit (formerly Monster APAC & ME), one of the leading talent  platforms, today published the foundit Insights Tracker (fit) for December 2023, formerly published as Monster Employment Index (MEI). According to the Philippines fit report, there was a (10%) increase in the annual hiring activity from December 2022 to December 2023. The index reached 128 in December 2023, marking a significant leap from 116 in December 2022.

According to the tracker, the hiring activity in the region has been gradual and has revealed a continuous improvement in the labour market. There was a (10%) rise in hiring activity in December as well, as November reflected an index value of 116 (Same as Dec’22). Additionally, even the last three months saw an (8%) uptick in hiring activity in the Philippines. This surge in job opportunities, especially in the last month of 2023, was fuelled by heightened regional holiday spending, which led to an increased demand for goods and services. This provided a substantial boost to the job market, and with the upskilling initiatives by the Filipino Government, there has been a significant rise in the employment rate.

Commenting on the Philippines job trends for December 2023, Sekhar Garisa, CEO, foundit, said, “We have stepped into 2024 by showcasing remarkable growth and resilience across sectors. In this dynamic landscape, we need to also fundamentally reimagine the approach we take for recruitment. AI is now a global reality, and the local workforce needs to enhance its core competence. With the support and initiatives from the Filipino government and private sectors, issues concerning the ease of doing business, power, and upskilling would be addressed. The final quarter marked the economy’s best performance in the year 2023. We are hopeful that this encouraging trend would further push for good numbers in the region.”

Retail, Education, BPO/ITES, and Healthcare sectors lead in hiring activity, while the IT, Telecom/ISP, Consumer Goods/FMCG, Food & packaged Food, and BFSI industries witness a drop in recruitment

The fit reveals that the retail sector continued to dominate the job market with a (60%) increase in online hiring demand, driven by heightened demand for goods and services during the festive season. Simultaneously, the upskilling initiatives and apprenticeship programs initiated by the Government, has led to a (49%) increase in hiring in the education sector. Other sectors that have presented a positive trajectory include the BPO/ITES and Healthcare industries, witnessing an (11%) increase in hiring activity in both sectors. The healthcare sector in the region has always been welcoming of more doctors and nurses and the Philippines, being a large and popular market for the BPO sector, showcased a (9%) increase in hiring activity in November 23’ as well. Among others, Engineering, Construction, and Real Estate (+9%), Logistics, Courier/ Freight/ Transportation, Shipping (+7%), Advertising, MR, PR, Media & Entertainment (+6%) and Hospitality (+4%) registered positive growth trends.

Conversely, certain sectors such as IT, Telecom/ISP and BFSI faced significant challenges owing to the skill gaps and global competition existing in the market, registering negative growth of (-18%) and (-4%) simultaneously. Logistics has always been a challenge for the Philippines, the scattered demand market makes it difficult for industries such as Consumer Goods/FMCG, Food & Packaged Food to flourish in the region, indicating a (-14%) annual downturn. However, basis the tracker, these sectors have exhibited growth in job demand over the last month, indicating a potential shift in the hiring landscape. Other sectors that have displayed fewer annual opportunities in December ’23 include Production/Manufacturing, Automotive and Ancillary industries (-1%).

Customer Service, HR & Admin, and Marketing & Communications professionals lead the hiring trends

Customer service professionals witnessed a remarkable (26%) surge in hiring, primarily attributed to the continuous expansion within the BPO sector. To counter the impact of inflation,  the Filipino government is taking intiatives to support  and empower the workforce and entrepreneurs to reach their full potential. To sustain a robust economy, it is crucial to attract and retain top talent. Following closely, HR & Admin professionals experienced an (18%) increase, while marketing & communications professionals also made a noteworthy stride with a (17%) growth in hiring demand over the year.

Other functions to witness a subsequent increase in hiring activity in December ’23 include Purchase/Logistics/Supply Chain (+15%), Sales & Business Development (+4%), Engineering/Production/Real Estate (+4%), Hospitality & Travel (+3%) and Software, Hardware, Telecom (+6%). The only functionthat showcased a minute decrease in hiring in December ’23 was  finance & accounts (-1%) . Meanwhile, Healthcare (0%) roles maintain a consistent but muted demand annually during the same period.

The foundit Insights Tracker is a comprehensive monthly analysis of online job posting activity conducted by foundit. Based on a real-time review of millions of employer job opportunities culled from a large, representative selection of online career outlets, the foundit Insights Tracker (FIT) presents a snapshot of employer online recruitment activity nationwide.

Period for the report 

The period considered for the foundit Insights Tracker (fit) data is December 2022 Vs December 2023.

About foundit – APAC & Middle East 

foundit, formerly Monster (APAC & ME), is a leading talent platform offering comprehensive employment solutions to recruiters and job seekers across APAC & ME. Since its inception, the company has assisted over 75 million registered users to find jobs, upskill, and connect with the right opportunities across 18 countries. Over the last two decades, the company has been a catalyst in the world of recruitment solutions with advanced technology, seeking to efficiently bridge the talent gap across industry verticals, experience levels, and geographies. Today, foundit is committed to enabling and connecting the right talent with the right opportunities by harnessing the power of deep tech to sharpen hyper-personalized job searches, and precision hiring. foundit strongly believes that a job title doesn’t define one’s potential and leverages technology to dig deeper to curate opportunities central to the needs and aspirations of each user.

To learn more, about foundit in APAC & Gulf,

Visit:  www.foundit.com.ph  | www.foundit.my | https://www.foundit.in| https://www.founditgulf.com |https://www.foundit.sg | www.foundit.com.hk | https://www.foundit.id

Contact 
Namrata Sharma
Namrata.sharma@adfactorspr.com
+6581383034



Copyright 2024 ACN Newswire. All rights reserved. http://www.acnnewswire.com

Envision Pharma Group Appoints Life Sciences Industry Veteran Alice Choi as President, Integrated Medical Capabilities and Solutions (IMC)

HORSHAM, UK, Jan 16, 2024 – (ACN Newswire) – Envision Pharma Group (Envision) has appointed Alice Choi as President, Integrated Medical Capabilities and Solutions (IMC) and a member of its Executive Leadership Team. In her new role, Alice will lead the organization’s IMC division made up of experts in medical strategy, medical communications, publications planning and delivery, patient engagement, and more to deliver smarter, faster outcomes for life sciences clients.

“I am so pleased to welcome Alice to the Envision team and her invaluable experience as a global life sciences industry leader,” shares Howard Miller, CEO of Envision Pharma Group. “Alice brings a depth of strategic expertise, knowledge, and insight in the medical communications, scientific research, and publications field that will be instrumental in propelling our vision forward for our people and serving the needs of our clients.”

Alice joins Envision from IPG Health where she most recently served as EVP, Managing Director, Client Solutions, APAC. Prior to this, the bulk of her career was in IPG Health Medical Communications – latterly as Chief Operating Officer for the group and formerly, as Head of Complete Medical Communications. During her tenure, she played a pivotal role in establishing and fulfilling long-term business goals while focusing on building upon key client relationships to foster sustained business growth, development, and operational excellence across several global teams. 

Alice is committed to best practices and standards in medical communications, as demonstrated in her current role as Chair of the Healthcare Communications Association and through her success at IPG Health Medical Communications and former tenure as Chair of the International Society of Medical Publications Professionals (ISMPP).

Alice adds, “I have long admired the work done by Envision and am excited to be joining such a stellar team. Medical communications continue to move at a rapid pace, and I look forward to ensuring that we continue leading the field in terms of our people, our quality, and our innovative patient-centric services.”

About Envision Pharma Group

Founded in 2001, Envision Pharma Group is a leading global technology-enabled strategic solutions partner for the life sciences industry, working with over 200 pharma and biotech companies, including 19 of the top 20 pharmaceutical companies. Envision supports clients across the product life cycle through a comprehensive suite of services and industry-leading technology solutions that include artificial intelligence and natural language processing, commercialization and integrated strategic consulting, evidence-based scientific communications and engagement, HEOR/market access and data analytics, medical capabilities, and omnichannel solutions. Learn more at www.envisionpharmagroup.com.

CONTACTS
Colleen Carter
Associate Director, Communications, Office of CEO
colleen.carter@envisionpharma.com
1 (508) 505 8856



Copyright 2024 ACN Newswire. All rights reserved. http://www.acnnewswire.com

Delivering Value Above and Beyond through Proactive Service in Customer Contact Functions

SINGAPORE, Dec 18, 2023 – (ACN Newswire) – Customer Contact Week Asia 2024 is already in its 15th year running. Against a backdrop of global economic uncertainties, dealing with dynamic customer demand and rapid change in the marketplace pose significant challenges for Customer Contact Functions and Engagement Hubs. The region’s Customer Service, Operations and Contact Centre leaders also deal with the added nuance of cultural differences in a centralised hub, making the delivery of seamless service difficult.

The need to deliver added value through this customer engagement hubs has never been greater, as leaders manage a balancing act of investing in growth while dealing with evolving customer demands; and the customer operations team must have sufficient flexibility to scale according to demand and deliver proactive service.

CCW Asia 2024 is committed to congregate leading contact centre, customer support, customer service, customer operations, and customer care professionals to deliver value above and beyond through proactive service.

Ms Jamie Tan, General Manager of IQPC Asia, shared that “We have been putting together the CCW Asia series for 15 years now, and year on year we hear how customers’ expectations have evolved. Being at the forefront of the Customer Contact scene, we have witnessed the growth of Customer Contact Centres and Engagement Hubs – and we know this is no easy feat. We salute all Customer Contact leaders in the industry for their tenacity and ability to dynamically adapt to these changing requirements and needs. 2024 will no doubt be an interesting year for everyone, and we look forward to welcoming our leaders back with us in July 2024.”

CCW Asia 2024, the #1 Regional Customer Contact Event spanning four action-packed days, is proud to present an ensemble of 50+ distinguished speakers and an impressive 100+ Customer Care, Customer Service, Customer Operations regional leaders and decision makers at the event. On top of the 2-day jammed-packed conference lineup with keynote speakers, the event also features a pre and post conference workshop on trending topics such as ‘Measuring and Optimising Contact Centre Performance’ and ‘Intelligent Chatbots and Beyond” respectively.

For businesses seeking to showcase their technological solutions and services, CCW 2024 is now open for sponsorship opportunities, offering thought leadership slots and booths. Sponsors will have exclusive opportunities to demonstrate thought leadership and engage with decision-makers in the Customer Care, Service, Operations space. Act quick, as slots are limited. View sponsorship guide here: https://rb.gy/c2f277 

For Customer Care, Service, Operations professionals looking to attend and gain insights and learn best practices from case studies and panel discussions, early bird tickets are available for a limited time, so act fast to take advantage of discounted rates. Additionally, we are pleased to offer team discounts of up to 45% for group bookings, making it easier for your entire team to attend and benefit from this transformative experience together.

Don’t miss out on this opportunity and purchase your tickets now: https://www.customercontactweekdigital.com/events-customercontactweekasia/srspricing

About IQPC

At its core IQPC is a global business to business event company that has embraced the digital age. We are the go-to source for online and offline events, information, education, networking, and promotion for executives across industries.About SSONSSON has been running conferences in Asia for 20+ years and has seen the market move from single function transactional centres to complex global business services. Through our network, we are seeing a market poised and ready to transform.  As the leading shared services & outsourcing platform, we can help you meet your specific business goals and objectives through a variety of fully customizable products and packages. Media Contact:Joyce SngSenior Marketing Manager IQPC Asia Pte Ltdjoyce.sng@iqpc.com.sg



Copyright 2023 ACN Newswire. All rights reserved. http://www.acnnewswire.com

Collective for Equality aims at Shaping a Unified Vision for Workplace Gender Equality Advocacy

SINGAPORE, Dec 18, 2023 – (ACN Newswire) – Embracing a forward-thinking approach to champion workplace gender equality, Singapore-headquartered global community platform Women Icons Network has unveiled its transformation into Collective for Equality (CofE). This strategic rebranding marks a significant milestone, symbolizing a purposeful shift towards fostering a more inclusive and collaborative environment in the pursuit of workplace gender equality.

Collective for Equality (CofE) embodies a profound commitment to inclusivity, going beyond gender-specific boundaries to engage a diverse spectrum of professionals and organizations dedicated to advancing workplace equality. This evolution isn’t just about a change in name; it’s a bold step towards cultivating a community that embraces diverse perspectives and catalyzes concerted action in the realm of Workplace Gender Equality.

“At Collective for Equality, our vision is rooted in the belief that progress stems from unity,” remarked Vishwesh Iyer, Founder at Collective for Equality. “This rebranding reflects our steadfast commitment to providing an all-encompassing platform that encourages collaboration, amplifies diverse voices, and drives substantive change in workplace dynamics.”

Central to this transformation is the deliberate inclusion and engagement of male corporate leaders, notably CXOs and decision-makers. Collective for Equality recognizes their pivotal role in effecting meaningful change and endeavours to carve out a dedicated space for them to contribute their insights, share experiences, and spearhead initiatives toward fostering inclusive workplaces.

“We aim to create an environment where male leaders are equally and whole heartedly engaged in shaping the dialogue on gender equality at work,” emphasized Vishwesh. “Their active involvement is pivotal in reshaping workplace culture and driving initiatives that benefit everyone.”

Collective for Equality is poised to become a pivotal hub for collaborative endeavours, uniting individuals and organizations committed to propelling workplace equality. Beyond a simple name change, this rebranding represents a transformative step towards fostering a robust, diverse, and inclusive community dedicated to effecting substantive and lasting change.

As part of this evolution, the platform will introduce innovative initiatives, thought-provoking discussions, and actionable resources tailored to address the multifaceted dimensions of workplace gender equality. Collective for Equality aspires to cultivate an environment conducive to fostering inclusive workplaces on a global scale.

The transition from Women Icons Network to Collective for Equality signifies more than a mere rebrand—it’s a declaration of a collective commitment to inclusivity, collaboration, and a unified vision for realizing workplace gender equality.

For media inquiries or further information, please contact:
Vishwesh@CollectiveforEquality.com
https://www.CollectiveforEquality.com 



Copyright 2023 ACN Newswire. All rights reserved. http://www.acnnewswire.com

Cleverbridge Appoints Malte Gabriel as Chief Product Officer

Cologne, Germany, Dec 14, 2023 – (ACN Newswire) – Cleverbridge, a growth engine for global technology companies, today announced that Malte Gabriel has joined Cleverbridge as Chief Product Officer to strengthen and expand the company’s innovative product portfolio. Gabriel will report directly to Radu Immenroth, Chief Technology Officer, and will serve on Cleverbridge’s leadership team.

Cleverbridge Chief Product Officer Malte Gabriel

With extensive product and business leadership experience from Microblink, Apptio, 7Park Data, and McKinsey & Company, Gabriel will be a strong asset to Cleverbridge in executing its ambitious product vision and fueling the next phase of company growth. Gabriel will oversee Cleverbridge’s global product organization and will be responsible for a diverse product lineup that includes global payment processing and subscription management capabilities, as well as lifecycle marketing automation and advanced revenue insights with the company’s two newest AI-powered products, CleverAutomations and CleverInsights.

“We’re excited to welcome Malte to Cleverbridge as our Chief Product Officer,” said Immenroth. “Malte’s proven track record of building and scaling products that excite customers, accelerate business growth, and deliver impact make him the perfect fit to lead our product team and drive innovation in the rapidly evolving eCommerce and customer success landscape. We are very grateful to have his leadership and powerful blend of technical depth, strategic thinking, and business operational experience as we continue to provide exceptional value to our clients.”

Gabriel is a results-driven executive with over a decade of experience building data-intensive and machine learning-powered software solutions. Most recently, Gabriel served as VP of Product at Microblink, a computer vision startup, where he helped deliver record sales growth for the company’s foundational card scanning product while successfully launching a disruptive card verification product in parallel. Gabriel has a bachelor’s degree from The University of Amsterdam, a master’s degree from The London School of Economics, and will work from New York City where he’ll join Cleverbridge’s growing East Coast team.

“It’s a privilege to join Cleverbridge, especially at this moment in the company’s history,” said Gabriel. “Throughout my career, I have made an effort to lead with empathy and operate with a customer-centric mindset. Based on my initial conversations with clients, it is clear that Cleverbridge has a compelling, differentiated solution that empowers organizations with the latest best practices in growing customer lifetime value. We have a real opportunity to deliver revenue growth on autopilot, and I’m honored to be a part of the journey.”

About Cleverbridge

Cleverbridge makes it easy to maximize customer lifetime value. We leverage deep eCommerce expertise to orchestrate and automate frictionless self-service transactions across the entire customer journey, empowering customers to purchase, renew, and expand subscriptions in 248 countries and territories globally. For more than 18 years, our Growth Engine has integrated payments with subscription management, lifecycle marketing automation, advanced analytics, and partner ecosystems to consistently deliver recurring revenue growth without added headcount. Learn more at grow.cleverbridge.com.

Contact Information
Gordon Knapp
Senior Director, Marketing
gordon.knapp@cleverbridge.com
+17573458523

View the original press release on newswire.com.

 



Copyright 2023 ACN Newswire. All rights reserved. http://www.acnnewswire.com

Fostering business success through optimal CX

NEW DELHI, Dec 13, 2023 – (ACN Newswire) – What do my customers want? 

This is the burning question that every leader asks, and that the savviest executives are asking more frequently than ever. Technology has handed customers unprecedented control over the experience of purchasing goods and services. The process increasingly plays out in fluid, hypercompetitive, and always-on markets with many channels and touchpoints, or individual interactions.

Crafting a powerful customer experience (CX) surpasses mere product delivery. It’s the art of forging connections with individuals who become brand advocates, naturally amplifying your presence across social media and personal interactions. It extends beyond fulfilling needs promptly—it’s about fostering touchpoints that resonate. These organic connections transcend transactions, sparking conversations and endorsements among friends and family. Embracing this holistic approach cultivates a network of authentic ambassadors, elevating your brand from a service to a shared story.

Every organisation and leader knows the importance of keeping their customers happy and satisfied, but very few truly understand the value that providing a positive experience can have on their bottom line—the customer experience value. It is this often underappreciated facet that was spotlighted at the Delhi-NCR edition of Team Marksmen Network’s CX Transformation Conclave

Much goes into the creation of a joyful, authentic, and engaging customer journey. In simple terms, some aspects are non-negotiable in this day and age, such as consistency across channels, ‘always on’ engagement, a greater emphasis on innovative technological solutions, and effective marketing campaigns. To better what can separate your business from the crowd, and the measures that are powering the next-generation of consumer experiences, a power-packed speaker lineup put on their collective thinking hats to highlight how thoughtful strategies can bring clearly defined business outcomes to life. 

The diverse speaker roster included Sanjay Gupta, VP – South Asia and Middle East, NICE; Ankit Goenka, SVP & Head of Customer Experience, Bajaj Allianz General Insurance Company; Nidhi Chadha, Head of Customer Success, Reliance Jio Infocomm; Shashi Ranjan, Head of Customer Experience, Dr Lal PathLabs; Shamik Banerjee, CMO, Apollo24|7; Sandeep Kumar, Executive Director, Deloitte India; Aradhika Mehta, Head of Marketing, Ex-Aditya Birla Fashion & Retail; Rajeev Kharyal, Head of Customer Service, TATA Power Delhi Distribution Limited; Aalok R Pradhan, Head Contact Centre Ops, CX, COE – Digital & AI, TVS Motor Company; Sidharth Shakdher, EVP & CMO, Disney+ Hotstar; Guneet Vijan, Director, Deloitte Touche Tohmatsu India LLP; 

Arpit Aggarwal, Head CX, Strategy & CRM Revenue, Tata CLiQ; Amit Midha, AVP Marketing, Paytm; Abhijit Banerjee, Director, Deloitte India; Bhimsen Gulabani, (CCO, Transformation leader, Master of CX) Renault India Pvt. Ltd; Anamika Chatterjee, Head Customer Service – Retail Finance, Hero FinCorp; Anita Nayyar, COO-Media, Branding & Communications, Patanjali Ayurved Ltd.; Ganesh Iyer, Senior CX Portfolio Consultant, NICE; Sahil Khanna, Director Customer Experience & Growth, Adidas; Vikram Singh, Head Customer Experience, PVR Limited; and Varun Puri, Director, Deloitte Touche Tohmatsu India LLP. 

Speaking on the sidelines of the event, Akash Tiwari, Co-Founder, Team Marksmen Network, said, “Over time, customer expectations have evolved—they seek personal recognition, desiring brands that empathize with their unique goals and evolving needs. They yearn for companies that grasp their dynamic reality. Embracing a hyper-personalized marketing approach, fueled by data, analytics, and AI, grants the agility to understand and respond to these changing realities instantly. It’s about acknowledging individuality, resonating with aspirations, and adapting swiftly in real-time. Today’s customers demand this seamless evolution, where brands not only understand but effortlessly adjust to their ever-changing landscapes, fostering lasting connections built on understanding and relevance. It is these facets, and more, that we explored at the Delhi-NCR edition of the CX Transformation Conclave.”

About Team Marksmen

Through an array of bespoke industry-centric knowledge platforms, using a variety of formats, such as Roundtables, Summits & Conferences, Workshops, and Recognition Ceremonies, Team Marksmen helps senior industry decision makers navigate through issues of critical importance and informs their world-view for better decision-making.

Team Marksmen has successfully executed more than 20 events with 300+ domestic and international B2B and B2C brands, helping businesses across industries create opportunities to engage audiences through on-ground and virtual experiences. 

The organisation empowers industry leaders by providing them with insights, ideas, and opportunities that fits their unique industry and context. Through content shared via its flagship website, Marksmen Daily, and print magazine ‘in Focus’ focused on business, leadership, and lifestyle, they help advance the practice of management. Their latest venture, Marksmen Media, is a comprehensive digital marketing agency that helps brands craft bespoke success strategies.

To know more about this unique initiative, write to us at contact@teammarksmen.com



Copyright 2023 ACN Newswire. All rights reserved. http://www.acnnewswire.com